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Th39 Responsible Gaming – A Safe Guide for Malaysian Players

TH39 believes that great entertainment starts with good self-control. This page provides all the resources, tools, and guidance you need to ensure your gaming experience remains safe, enjoyable, and fully in your hands.

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Talian Kasih 15999
24-hour helpline
Minimum age requirement 18 years old
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Available Self-Control Tools
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Responsible Gaming Support
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Self-Exclusion Fee
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Minimum Age Requirement

TH39's Commitment to Responsible Gaming

At th39, responsible gaming is more than a phrase on this page. It is a core value embedded in how we design our platform, make business decisions, and engage with every member in Malaysia.

We understand that most th39 players — whether they enjoy watching and betting on EPL matches, Liga Super Malaysia, badminton, or prefer spinning slots and playing Live Casino on weekends — are simply looking for good entertainment. And we want to make sure it stays that way for everyone.

Responsible gaming means playing for entertainment, not to solve financial problems. It means knowing when to stop, staying within limits you set yourself, and never wagering more than you can afford to lose. TH39 is here to make sure your entertainment experience stays comfortable and in your control.

Core Principles: Gambling should be treated as paid entertainment — much like going to the cinema or travelling — not as a source of income or a way to "chase losses".

TH39 Responsible Gaming Principles
  • Set a deposit limit before you start playing each session
  • Only gamble with money you can fully afford to lose
  • Do not try to "chase losses" after a losing streak — this is a dangerous pattern
  • Take regular breaks – avoid playing for hours on end without stopping
  • Do not gamble when you are feeling emotional or under stress
  • Never borrow money to fund your betting
  • Gambling does not guarantee winnings — outcomes are random
  • If you feel overwhelmed, use th39's self-exclusion tool

Th39's Responsible Gaming Protection Tools

Six tools we provide free of charge to all Malaysian members

Daily / Weekly / Monthly Deposit Limits

Set the maximum amount you can deposit into your TH39 account within a daily, weekly, or monthly period. Once the limit is reached, TH39's system will automatically decline any additional deposits until the new period begins. Limits can be decreased immediately, but increases are subject to a 7-day waiting period.

Loss Limits & Betting Limits

Beyond deposit limits, you can set a net loss limit — the maximum amount you are willing to lose within a given period. You can also set a maximum bet limit per single wager. Once these limits are reached, TH39's system will automatically block new bets.

Session Time Limit & Time Reminders

Set a session time limit to avoid playing for too long. th39 will display a reminder pop-up once you have played for the duration you set, showing the total time elapsed and your net session balance. This helps you stay aware of how much time you are spending.

Cool-Off Period

If you feel you need a break from the TH39 platform, use the self-break feature to block access to your account for 24 hours, 1 week, 2 weeks, or 1 month. During the break period, you will not receive any promotional communications or marketing emails from TH39.

Self-Exclusion

For stronger protection, the self-exclusion option allows you to close access to your TH39 account for a period of 6 months, 1 year, 2 years, or permanently. A permanent self-exclusion cannot be reversed for a minimum of 5 years. During this period, all marketing communications will be stopped entirely.

Reality Check & Activity History

Access detailed reports of your gaming activity at any time — including total deposits, amounts wagered, and net balance for each period. The reality check feature gives you a clear picture of your gaming patterns and helps you make more informed decisions about your use of the th39 platform.

Take the Self-Assessment — Are You Gaming Responsibly?

Check each statement that has applied to you in the past 3 months

0
out of 10 items checked

Signs of Problem Gaming You Should Know

Gambling addiction or problem gaming can affect anyone, regardless of background or level of experience. It develops gradually and is often difficult to detect in its early stages. th39 wants to help you recognise these warning signs early.

It is important to understand that gambling addiction is a treatable mental health condition — not a sign of weakness or moral failing. Anyone experiencing responsible gaming difficulties deserves support and assistance, free from judgement.

Constantly short of money despite having sufficient income. Frequently borrowing from family, friends, or financial institutions to fund gambling or settle gambling debts. Selling personal items or assets. Neglecting bill payments, rent, or loan repayments because money has been spent on gambling. Stealing or committing fraud to obtain money for gambling.

Feeling anxious, irritable, or low when unable to bet. Only feeling excited or engaged while gambling. Using betting as an escape from problems, stress, or negative emotions. Lying to loved ones about how much money or time is spent on gambling. Feeling guilty after playing but continuing to do so anyway.

Needing to bet with increasingly larger amounts to feel the same excitement. Raising bet sizes especially after heavy losses. Spending more time on the TH39 platform than originally planned. Finding it difficult to stop playing even after deciding to do so.

Neglecting family, work, or school responsibilities due to betting. Personal and professional relationships suffering as a result of betting behaviour. Hiding betting activity from a partner, parents, or friends. Losing interest in hobbies or activities you once enjoyed. Withdrawing from social interactions and becoming increasingly isolated.

Remember: Recognising the problem is the most critical first step. If you identify with any of the signs above, please reach out to the th39 support team or a helpline immediately.

How to Use TH39's Responsible Gaming Self-Control Tools

Activating responsible gaming tools on th39 is straightforward and can be done at any time from your account. Here is a step-by-step guide:

1
Log In to Your TH39 Account

Access the th39 platform on your smartphone or computer using your usual login credentials.

2
Go to Account Settings

Click your profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3
Choose Your Preferred Tool

Choose from the list of tools — Deposit Limit, Loss Limit, Session Time Limit, Self-Break, or Self-Exclusion — based on your needs.

4
Set Your Limits

Enter a limit amount that works for you. For deposit limits, for example RM 200 per day or RM 500 per week.

5
Confirm & Activate

Click "Confirm" and your limit will take effect immediately for reductions, or within 7 days for increases.

Pro Tips: Set your limits before starting a gaming session, not during play. Decisions made with a clear head beforehand are almost always wiser than those made in the heat of the moment.

For Immediate Self-Exclusion

If you need to self-exclude immediately and are having difficulty doing it on your own, contact the th39 support team via 24/7 Live Chat or email at support@th39-win.com. Our team will process your self-exclusion request within 30 minutes, no questions asked.

Professional Help Resources in Malaysia

You don't have to face this alone — free help is available for all Malaysians

15999
Talian Kasih
The official KKM Malaysia helpline. Available 24 hours a day, 7 days a week. Free from all telephone lines.
03-2282 3333
Hospital Kuala Lumpur
HKL's Psychiatric Unit provides counselling and treatment services for gambling addiction.
Befrienders KL
03-7956 8145
Free 24/7 emotional support from trained volunteers for individuals in distress or emotional crisis.
Live Chat
TH39 Support
TH39's responsible gaming support team is available 24/7 via the platform's live chat.
01
Individual Counselling

Meet with a certified counsellor for one-on-one sessions to understand the root causes and find long-term solutions.

02
Group Support

Join a support group with others facing similar challenges in a safe, non-judgmental environment.

03
Family Support

A support programme for families and loved ones affected by a family member's gambling problem.

04
Outpatient Treatment

Comprehensive treatment programmes at Malaysian government hospitals or psychiatric clinics, available free of charge or with full subsidy.

Protection for Young People

  • th39 applies strict age verification — all members must be 18 years of age or older
  • Proof of identity (MyKad) is required for KYC verification prior to your first withdrawal
  • Use parental control software on devices shared with children
  • Do not allow minors to view or access your TH39 account
  • Log out of your account when not in use to prevent unauthorised access
  • Report to th39 if you suspect an underage individual is using the platform

Shared Responsibility – Players, Family & th39

Responsible gaming is a shared commitment. th39 plays our part through sophisticated technical controls, strict age verification policies, and comprehensive self-management tools. Players and their families, however, have an equally important role to play.

As a responsible th39 player, you are accountable for understanding the risks associated with Sports Betting and casino games, playing within your means, and making use of the self-control tools we provide. You are also responsible for recognising early warning signs if gaming begins to negatively affect your life.

To family members and friends — your role in helping to identify problem gambling in your loved ones is invaluable. Approach the issue with compassion and without judgment. Gambling addiction is a treatable condition, and family support is one of the most important factors in recovery.

How to Help a Family Member with a Gambling Problem

  • Speak to them calmly and with compassion — not when they are in an emotional state
  • Avoid making accusations or using shaming language — focus on the impact of the behaviour, not the person
  • Offer to accompany them in seeking professional help, such as attending counselling sessions together
  • Set clear boundaries — do not pay off their gambling debts, as this can make the situation worse
  • Look after your own mental health — seek group support for families of problem gamblers if needed

FAQ – TH39 Responsible Gaming

Answers to the most frequently asked questions

Log in to your TH39 account, go to Account Settings, and select the "Responsible Gaming" section. There you can set daily (e.g. RM 100/day), weekly (e.g. RM 500/week), or monthly (e.g. RM 1,500/month) deposit limits. Limit reductions take effect immediately, while increases require a 7-day waiting period. You can also contact TH39 support for assistance in setting your limits.

A Cool-Off Period is a short-term option (24 hours to 1 month) to take a brief break from the platform. You may request to reopen your account once the period ends. Self-Exclusion is a longer-term option (6 months to permanent) designed for those who need more serious protection. Permanent self-exclusion cannot be reversed for 5 years. If you are unsure which option suits you, the th39 support team can help you make the right decision.

Yes, absolutely. Any funds in your th39 account during self-exclusion are safe and protected. Once your self-exclusion period ends — or after the designated waiting period for permanent exclusion — you may contact the th39 support team to process a withdrawal to your Malaysian bank account or e-wallet.

Yes. TH39 maintains records of all self-excluded accounts. Any attempt to register a new account using the same or similar information will be automatically rejected. This is one of the protection layers we have in place to ensure your self-exclusion is truly effective. If you wish to re-register after your self-exclusion period ends, you will need to contact our support team directly.

Yes, completely confidential. All information you share with TH39's support and responsible gaming team is protected under a strict confidentiality policy. Your information will not be shared with any third party without your consent, except where required by law. Your privacy is our priority, as outlined in our th39 Privacy Policy.

The first step is acknowledging that you have a problem — and that takes real courage. Next: (1) Activate th39 self-exclusion immediately via account settings or contact th39 support; (2) Call Talian Kasih 15999 for free counselling; (3) Tell someone you trust about your situation; (4) Seek professional support through a counsellor or psychiatrist. Remember — recovery is possible, and you do not have to face this alone.

Play Safe, Play Smart with TH39

TH39 is committed to ensuring every Malaysian member enjoys a safe, responsible, and enjoyable sports betting, casino, and online gaming experience. Register today and start with limits you set yourself.

Register Responsibly Log In
Flexible Deposit Limits Free Self-Exclusion Session Time Limit 24/7 Support 18+ Only
Need Immediate Help?

If you or someone you know needs immediate help with a gambling problem, call now:

15999
Talian Kasih – 24 Hours
03-7956 8145
Befrienders KL – 24 Hours
TH39 Live Chat
Immediate Support – 24/7

See also: TH39 Terms & Conditions | th39 Privacy Policy | FAQ

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