TH39 Terms & Conditions – The Complete Guide to Using the Malaysia Platform

By registering, logging in, or using any part of the TH39 platform, you automatically agree to be bound by all terms and conditions set out in this document. If you disagree with any part of these terms, please stop using the TH39 platform immediately and contact our support team to close your account.

These TH39 Terms and Conditions constitute a legally binding agreement between you ("Member") and TH39 ("Platform" or "We"). This document should be read together with TH39 Privacy Policy and the Responsible Gaming us, all of which form part of the overall agreement between you and TH39.

TH39 reserves the right to modify, add, or amend any part of these terms at any time. Members will be notified via email or platform notification. Continued use of the TH39 platform after any amendments constitutes acceptance of the updated terms.

To register and use the TH39 platform, you must meet all of the following eligibility requirements without exception:

• Age restriction: You must be at least 18 years of age at the time of registration. TH39 strictly prohibits the use of the platform by underage individuals. Proof of age may be required at any time.
• Malaysia resident: TH39 services are offered exclusively to users residing in Malaysia. Access from outside Malaysia may be subject to additional restrictions.
• Legal capacity: You must have full legal capacity to enter into a legally binding agreement under Malaysian law.
• One account per person: Each individual is permitted to register only one TH39 account. Holding multiple accounts is a serious violation and may result in all associated accounts being frozen.
• Valid information: All information provided during registration and while using the platform must be truthful, accurate, and current.

Registering a TH39 account is free and straightforward. However, all members must observe certain important responsibilities to maintain account security and platform integrity.

3.1 Registration Information

During registration, you are required to provide a valid and active Malaysian phone number, an active email address, your full name as per your Malaysian identification card, and your exact date of birth. Any false or misleading information provided during registration constitutes a breach of these terms and may result in immediate account closure.

3.2 Password Security

You are solely responsible for choosing a strong, unique password for your TH39 account. Do not share your password or login credentials with anyone, including family members. TH39 will not be liable for any losses arising from unauthorized access caused by your failure to protect your login information.

3.3 Identity Verification (KYC)

TH39 may require identity verification (Know Your Customer – KYC) before approving withdrawals or upon reaching certain thresholds. Documents that may be required include a copy of your identification card (MyKad), proof of current address, and proof of the payment method used. This is standard industry procedure to combat money laundering and fraud.

TH39 supports a wide range of popular payment methods in Malaysia for our members' convenience. All transactions are processed through secure, encrypted payment gateways.

• All deposits must be made from an account or wallet registered in the TH39 member's own name. Deposits on behalf of another person are not permitted.
• TH39 does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply their own charges.
• All successful deposits are final and cannot be reversed once processed into the TH39 system.

Withdrawing funds from your TH39 account is straightforward and fast, subject to the following conditions designed to protect all parties and comply with Malaysian financial regulations.

5.1 Withdrawal Limits & Timeframes

5.2 Withdrawal Terms

• For security and fraud prevention purposes, withdrawals must be made to the same payment method used for the most recent deposit.
• Identity verification (KYC) must be completed before your first withdrawal or when cumulative withdrawals exceed RM 10,000.
• Any active bonus must have its rollover requirements fully met before winnings derived from bonus funds can be withdrawn.
• TH39 reserves the right to delay withdrawals by up to 72 hours to conduct security checks if there are signs of unusual activity.

TH39 offers a variety of exciting bonuses and promotions for members, including a 100% welcome bonus of up to RM500 for new members. All bonuses are subject to the following specific terms:

• One bonus per person: Each bonus type may only be claimed once per account, phone number, device, and unique IP address.
• Rollover requirements: The TH39 welcome bonus carries a 10x rollover requirement on the bonus amount. For example, a RM200 bonus requires RM2,000 in total wagers before winnings can be withdrawn.
• Bonus validity period: All bonuses are valid for 30 days from the date of credit. Any bonus not used within this period will expire automatically.
• Bonus withdrawal limit: The maximum winnings withdrawable from bonus funds are 5x the original bonus amount (e.g., a RM200 bonus = maximum withdrawable winnings of RM1,000).
• Rollover contribution: Slots contribute 100%, Sports Betting 100%, Live Casino 20% towards the rollover requirement.
• Bonus abuse is strictly prohibited: TH39 employs advanced detection systems. Any attempt to abuse bonuses through low-risk betting or multi-account coordination will result in bonus forfeiture and possible account closure.

All bets placed on the TH39 platform — whether on EPL football, Malaysia Super League, badminton, e-sports, live casino, slots, virtual sports, or blackjack — are subject to the game-specific rules for each category as well as the following general rules:

7.1 Finality of Bets

Once a bet is confirmed by the TH39 system, it is final and cannot be changed or cancelled except under specifically defined circumstances (such as match cancellation by the organising body). Members are responsible for ensuring all bet details are correct before final confirmation.

7.2 Odds Errors & Technical Disruptions

TH39 makes every effort to ensure all displayed odds are accurate and up to date. However, where clearly incorrect odds — resulting from a technical error or human mistake — have been used for a bet, TH39 reserves the right to void that bet and return the original stake to the member's account. Bets placed at odds that are clearly unreasonable (for example, a strong EPL team at -100 to win) will not be honoured.

7.3 Match Suspension & Cancellation

For football matches suspended or cancelled before 90 full minutes (excluding extra time), all bets will be voided and stakes refunded. For other sports, sport-specific cancellation rules will apply. Further details can be found in the game-specific rules for each sport.

TH39 takes member account security very seriously. Our platform is protected by multiple layers of security, including 256-bit SSL encryption, two-factor authentication (2FA), and a real-time activity monitoring system.

• Enable two-factor authentication (2FA) for an added layer of security on your TH39 account.
• Never share your password, OTP code, or account details with anyone, including staff claiming to represent TH39. Legitimate TH39 staff will never ask for your password.
• Always log out of your TH39 account when using a device shared with others.
• Report immediately to the TH39 support team if you suspect your account has been accessed without authorization.

TH39 is fully committed to promoting a responsible gaming culture among our members. Betting and casino games are intended purely for entertainment and should be enjoyed within comfortable, controlled limits.

TH39 provides the following tools to help members play responsibly:

If you or someone you know has a gambling problem, please contact Talian Kasih 15999 (available 24 hours) or visit the TH39 Responsible Gaming for additional help resources.

TH39 reserves the right to suspend, restrict, or close the account of any member involved in the following activities, without prior notice in serious cases:

• Fraud, identity falsification, or use of another person's personal information without consent
• Money laundering or using the TH39 platform for any unlawful financial purpose
• Bonus abuse through multiple account coordination, hedge betting, or other fraudulent methods
• Using automated software or tools (bots) to place bets or gain an unfair advantage
• Attempting to hack, disrupt, or compromise the security or stability of the TH39 platform
• Owning or operating multiple TH39 accounts
• Providing false information to the TH39 support team

TH39 is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe. If you have any complaints regarding TH39's services, please follow the procedure below:

11.1 Step One — Contact TH39 Support

First, contact the TH39 support team via live chat (available 24/7) or email at support@th39-win.com. Please have your account details, a full description of the issue, and any relevant evidence ready (screenshots, transaction numbers, etc.). Our team will respond within 24 hours and aim to resolve the matter within 72 hours.

11.2 Second Level – Escalation

If your issue cannot be resolved at the standard customer support level, you may request an escalation to a senior manager. Escalated cases will be thoroughly investigated and a final decision will be provided within 7 working days.

11.3 Applicable Law

These TH39 terms and conditions are governed by and shall be construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved through negotiation will be referred to arbitration in Malaysia.

TH39 reserves the right to update, amend, or supplement any part of these terms and conditions at any time, subject to the following notice requirements:

• For major amendments that materially affect member rights, TH39 will provide at least 14 days' notice before the changes take effect, via the email address registered to your account.
• Minor amendments or editorial corrections will take effect immediately upon updating the "Last Updated" date at the top of this document.
• It is the member's responsibility to review TH39's terms and conditions periodically to stay informed of any changes.
• Continued use of the TH39 platform after any amendments constitutes acceptance of the revised terms. If you disagree, please stop using the platform and contact us to close your account.